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AskAnXpert

Last updated 8 October 2026

Terms of Service

Last updated: October 8, 2026

These Terms are an agreement between you and Agorex Inc. ("we", "us", "our"), 42 Oakwood Avenue N, Mississauga, Ontario L5G 3L8, Canada, for the AskAnXpert app and the askanxpert.ai website (the "Service").

Important Disclaimer

AskAnXpert provides AI-generated expert personas, called Xperts. These are NOT human experts. The information provided by the app does not constitute medical, legal, financial, or other professional advice, and using it does not create a doctor–patient, lawyer–client or any other professional relationship. Always consult a qualified human professional for critical decisions.

AskAnXpert is not for emergencies. If you or someone else is in danger, call your local emergency number.

1. The Service

AskAnXpert lets you talk with Xperts: AI personas across many subjects. Every reply is generated by artificial intelligence. Replies can be wrong, out of date, or incomplete, and are for educational, informational and entertainment purposes only. You are responsible for how you use them. Xperts can't reply until you give the permission described in the AI Capabilities and Limitations notice. If you no longer want to give it, stop using the app or delete your account (section 10).

2. Who can use AskAnXpert

You must be 18 or older, and old enough to make a binding contract where you live, to use the Service. By using it you confirm that you are.

Guest accounts. You can use the app as a guest without giving us your name or email. These Terms apply to guests too. A guest account works only on the device that created it. If you delete the app or lose the device without creating an account, the guest account and its credits can't be recovered. A guest account that isn't used for 30 days is deleted, with its credits. If you create an account, you keep everything the guest account had.

Registered accounts. You can create an account with an email address and password, or sign in with Apple or Google. Keep your sign-in details secure; you are responsible for what happens under your account. You need a registered account to buy credits or a subscription.

Your information. How we collect and use your personal information is described in our Privacy Policy.

3. Your licence to use the app

We give you a personal, non-exclusive, non-transferable, revocable licence to use the app for your own non-commercial purposes, under these Terms. If you got the app from the Apple App Store, you may use it only on Apple devices you own or control, as Apple's Usage Rules allow.

4. Purchases and subscriptions

  • Payment. Purchases are made through the Apple App Store or Google Play and are processed by Apple or Google under their terms. We never see your card details.
  • Prices. Prices and billing periods are shown in the app and by Apple or Google before you buy. If a subscription price changes, Apple or Google tell you beforehand, under their rules.
  • Renewal. Subscriptions renew automatically at the end of each billing period until you cancel them in your Apple or Google account.
  • Cancelling. You can cancel at any time in your Apple or Google account settings. Deleting the app or your AskAnXpert account does not cancel a subscription.
  • Refunds. Refunds are decided by Apple or Google under their own rules. We don't give refunds ourselves, unless the law requires it. If a purchase is refunded, we take back the credits it gave you, in proportion to the amount refunded, but only credits you haven't spent yet. A refund never leaves you owing credits. We may stop purchases from an account that repeatedly asks for refunds.
  • Apple refund requests. If you ask Apple for a refund, you consent to us telling Apple how much of the purchase you used, to help it decide.

5. Credits

5.1 What credits are

AskAnXpert uses credits to pay for Xpert replies.

  • Free credits pay for Standard AI.
  • Premium credits pay for Advanced AI. They come from a subscription plan ("plan credits") or from a credit pack you buy ("purchased credits").

Credits have no cash value. They can't be exchanged for money, sold, or moved to another account. They belong to your account, and are lost if your account is deleted. We don't refund lost credits, unless the law requires it.

5.2 How long credits last

  • Purchased credits never expire.
  • Plan credits carry over to the next billing period, up to the limit described when you subscribe. They are lost when your subscription ends or is paused. Purchased credits are kept.
  • Free credits. Free users are topped up to a daily amount.

5.3 The order credits are used

Premium credits are used in a fixed order: plan credits first, then purchased credits. You don't choose the order.

5.4 Owed credits

The cost of a reply is known only after it has been written, so a reply can take your balance below zero. Owed credits are taken first from your next credit pack or your next plan credits. Owed credits are never a money debt: we never charge your payment method for them.

5.5 Rewarded ads

You can choose to watch some ads to earn free credits. Credits are added only after the ad network confirms the ad was watched, up to a daily limit shown in the app. We may change the reward or the limit, or stop offering rewarded ads.

5.6 Changes to credits and AI models

We may change credit amounts, the cost of replies, and the limits above. If such a change means your credits buy less, we will tell you in the app at least 30 days before it takes effect. Changes in your favour can take effect without notice.

AI models change. By buying credits or a subscription, you accept that we may upgrade, change or replace the AI models behind Standard AI and Advanced AI, including with models from another AI provider named in our Privacy Policy, at our sole discretion and without notice. We add a new AI provider only after updating the Privacy Policy and asking your permission again. Credits are spent on replies from whichever models we use at the time, not on a particular model or provider. Advanced AI always uses more capable models than Standard AI.

6. Your content

You own what you create. Xperts and Skills you create, ratings and comments you post, and what you write in the app remain yours. You give us a worldwide, royalty-free, non-exclusive licence to host, store, copy, run, adapt and display your content, and to let our service providers do so, as needed to operate the Service.

Publishing. If you publish an Xpert or a Skill, everyone can see it, and you also give us and other users a worldwide, royalty-free, non-exclusive licence to use it, display it, and add a copy to their own accounts. A published Xpert or Skill stays available, no longer linked to you, after you delete your account, and copies that other people have added stay in their accounts after you withdraw it. To take a published Xpert or Skill down, withdraw it before deleting your account, or email us.

Ratings and comments you post are shown publicly with your nickname and profile photo, and stay visible, shown as "Deleted User", after you delete your account.

Your promise. You confirm that you have the right to the content you put into the Service, and that it doesn't break these Terms or anyone else's rights.

AI replies. You may use the replies you receive for your own purposes. The same or similar replies may be given to other people, so a reply isn't unique to you.

Our content. The app, its design and its technology, apart from your content, belong to Agorex Inc.

7. Rules

You must not use the Service to create, publish or share:

  • anything illegal;
  • harassment, threats or hate;
  • sexual content;
  • content that impersonates real people, or claims to be a real professional;
  • content that infringes someone else's rights, such as copyright or privacy.

You must also not:

  • copy content from the Service by automated means, or use bots or scripts to use it;
  • reverse engineer, decompile or interfere with the app or our servers;
  • get around usage limits, credit rules or safety measures;
  • create several accounts, or reinstall or reset devices, to collect welcome credits or ad rewards more than once;
  • resell or rent access to the Service;
  • use the Service in a way that breaks the usage policies of the AI providers named in our Privacy Policy.

We don't check content before it is published. We may remove content, refuse to publish an Xpert or Skill, or suspend or close an account that breaks these rules.

Usage limits. To keep the Service working for everyone, we may limit how often it can be used, and change those limits.

8. Reporting content

Reporting. You can report a published Xpert, Skill, rating or comment from inside the app, or by emailing support@askanxpert.ai. We review reports and remove content that breaks these Terms.

Blocking. You can block another user so that you no longer see their ratings, comments or the Xperts they publish. They aren't told. You can unblock them at any time.

Copyright. If you believe content in the Service infringes your copyright, email support@askanxpert.ai with:

  • your name and contact details, and your physical or electronic signature;
  • the work you own, and where the content you object to is in the Service;
  • a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law; and
  • a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner.

We will remove infringing content and may close the accounts of repeat infringers. If we remove your content after such a notice and you believe it was a mistake or that you have the right to use it, you can send us a counter-notice at the same address, and we will consider restoring it.

Disagreeing with a decision. If we remove your content or restrict your account and you think we got it wrong, email support@askanxpert.ai and we will look at it again.

9. Advertising

The free version of the app shows ads. How they are chosen, and the choices you have, are described in the Privacy Policy.

10. Deleting your account

You can delete your account at any time in the app's settings. When you do:

  • your credits are lost, and we don't refund them unless the law requires it (section 5.1);
  • a subscription is not cancelled; Apple or Google keep billing until you cancel it with them (section 4);
  • some information is kept, as the Privacy Policy explains.

11. Closing accounts and ending the Service

We may suspend or close your account if you break these Terms. We will tell you why, unless the law or someone's safety prevents it, and you can ask us to look at it again (section 8). If we close it, its free and plan credits are lost. Purchased credits are lost only if we close it for fraud, or for a serious or repeated breach of these Terms. Otherwise we restore your access to them, or support a refund request you make to Apple or Google for the unused ones. Closing your account does not cancel a store subscription; cancel it with Apple or Google.

If we stop offering the Service entirely, we will tell you in the app at least 90 days beforehand, so you can use your credits.

12. Other companies' services

The Service relies on other companies, such as Apple, Google, our AI providers and Unsplash. Their own terms apply to your use of their services, and we are not responsible for them.

13. Disclaimer of warranties and limitation of liability

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. AGOREX INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED. AI CAN MAKE MISTAKES, AND AGOREX INC. IS NOT LIABLE FOR INACCURACIES, ERRORS OR OMISSIONS IN AI-GENERATED CONTENT. IN NO EVENT SHALL AGOREX INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR CAD $100.

These limits don't apply to liability for death or personal injury caused by our negligence, or for fraud or gross negligence.

Nothing in these Terms limits rights you have under consumer protection laws that apply to you and cannot be waived.

14. Responsibility for your use

If someone makes a claim against us because of content you put into the Service or because you broke these Terms, you agree to cover our reasonable costs of dealing with it, to the extent the law allows.

15. Changes to these Terms

We may update these Terms. When we do, the app asks you to accept the new version before you continue using it. If you don't accept, you can't use the Service, but your account and data are kept: you can accept later, or delete your account. Declining doesn't cancel a subscription; if you have one and don't want to accept, cancel it with Apple or Google, and you can ask them for a refund. Each version is a separate agreement; accepting one is not accepting a later one.

16. If you got the app from Apple

  • These Terms are between you and Agorex Inc., not Apple. Agorex Inc., not Apple, is responsible for the app and its content.
  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to meet a warranty that applies, you can tell Apple, and Apple will refund the price you paid for the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app.
  • Apple is not responsible for any claim relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
  • Apple is not responsible for investigating, defending or settling a claim that the app infringes someone's intellectual property.
  • You confirm that you are not in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

17. Governing law and courts

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any dispute goes to the courts of Ontario, unless the consumer protection law where you live gives you the right to bring it in your local courts.

18. General

  • Whole agreement. These Terms, the Privacy Policy, and the prices, limits and plan details shown in the app when you buy are the whole agreement between you and us about the Service.
  • If part is invalid. If a court finds part of these Terms unenforceable, the rest still applies.
  • No waiver. If we don't enforce a term straight away, we can still enforce it later.
  • Transfer. You can't transfer your rights under these Terms. We may transfer ours to a company that takes over the Service.
  • What continues. Sections 5.1, 6, 13, 14, 17 and 18 continue after these Terms end.
  • Notices. We may give you notices in the app or by email.
  • Test features. Features we mark as beta or test may change or be removed, and may not work as well as the rest of the Service.

19. Contact

Agorex Inc.

42 Oakwood Avenue N

Mississauga, Ontario L5G 3L8, Canada

Email: support@askanxpert.ai

Privacy questions: privacy@askanxpert.ai